At Smart Collection Fiji, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied with your product, you may return it in accordance with our return policy outlined below.

Return Eligibility:

1. Timeframe: Returns must be initiated within 7 days of the purchase date.
2. Condition: The product must be untagged, unused, unopened, and in its original packaging. Opened or used products are not eligible for return.
3. Receipt: A valid proof of purchase (receipt or order number) is required to process any returns.

Return Process:

1. Initiate a Return: Contact our Customer Service team at smartcollectionfiji@gmail.com or 2088600 to initiate a return. Provide your order number, reason for return, and any relevant details.
2. Shipping: Ship the product back to us using a trackable shipping method. Customers are responsible for return shipping costs.
3. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria. This process may take up to 5 business days.
4. Refund: If the product is deemed eligible for return, a refund will be issued to the original payment method within 10 business days of the inspection. Shipping and handling fees are non-refundable.

Non-Returnable Items:

1. Products purchased from unauthorized sellers or third-party websites.
2. Products marked as final sale or clearance items.
3. Products damaged due to misuse, neglect, or improper storage.

Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving your order. We will provide instructions for returning the product and offer a replacement or refund at no additional cost to you.

Contact Us: For any questions or concerns regarding our return policy, please contact our Customer Service team at:

• Email: smartcollectionfiji@gmail.com
• Phone: 2088600
• Address: Nepani, suva 

Thank you for choosing Smartcollectionfiji. We value your business and are committed to providing high-quality Moringa products and exceptional customer service.