Vitikart Return Policy

At Vitikart, we are committed to providing our customers with a seamless shopping experience. We understand that occasionally, you may need to return a product, and we aim to make this process as simple and straightforward as possible. Please review our return policy below:

1. Returns Eligibility:

• We accept returns within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

1. Non-Refundable Items:

• We do not accept returns or provide refunds for items that have been opened or used. Once the package is opened, it is considered ineligible for return.

1. Damaged Items:

• If your item arrives damaged during delivery, please contact us immediately upon receipt.
• We will initiate a full refund or offer a replacement for the damaged item, at no additional cost to you.

1. Return Process:

• To initiate a return, please contact our customer service team at [customer service email or phone number].
• Provide your order number and a brief explanation of the reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization if eligible.

1. Return Shipping:

• Customers are responsible for the cost of return shipping, except in cases where the item is damaged upon delivery.
• We recommend using a trackable shipping method to ensure the safe return of your item.

1. Refund Process:

• Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
• If approved, refunds will be processed within [number of days] days of receiving the returned item.
• Refunds will be issued to the original method of payment used for the purchase.

1. Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item.

1. Contact Us:

• If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [customer service email or phone number].

By shopping with Vitikart, you agree to abide by the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation.

Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.