1. Overview

At Viti Tech, customer satisfaction is our top priority. This policy outlines the conditions under which returns and refunds are handled.

2. Return and Refund Policy

2.1. Eligibility for Return

• You have seven (7) days from the date you receive your product to contact us if there is any problem with the product.
• After seven (7) days, we will not be able to provide any refunds or address issues with the product.

2.2. Condition of Returned Goods

• When shipping the goods back to us, they must be in new condition and unused.
• There should be no damages to the product, and the packaging must be proper and intact.

3. Return Shipping

• The customer is responsible for the cost of return shipping.
• Ensure that the product is securely packaged to prevent any damage during transit.

4. Inspection and Refund Process

• Upon receiving the returned product, our team will inspect it to ensure it meets the return conditions.
• If the product is in acceptable condition, a refund will be processed. Please note that this process may take a few days.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.