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Pehnawa - Return Policy

Delivery & Returns

Delivery Information

Pehnawa offers express delivery for all national and international orders. A physical address is required for delivery, preferably one where you are available on weekdays. Tracking information will be provided upon dispatch.

Delivery Rates & Timeframes*

Destination Delivery Timeframe Shipping Fee
Within Fiji 1 - 5 working days FJ$10.00
Australia/NZ 2 - 10 working days FJ$50.00
USA 3 - 15 working days FJ$150.00

Delivery times are from the date of dispatch.

For unavailable shipping destinations, please contact us.


Returns & Exchanges

Online Orders

  • Items (unless marked non-returnable) can be returned within 14 days of receipt.
  • Beauty products & imitation jewelry are non-returnable.
  • Returns accepted in-store (exchange or store credit only).
  • Refunds incur a 20% restocking fee and are processed within 2-5 working days.
  • Courier charges are non-refundable unless the item is faulty.

Return Address:

Pehnawa Online Returns

  • Mid City Mall, Cumming Street, Suva
  • 43 NG Patel Road, Nausori
  • P.O. Box 981, Suva | P.O. Box 198, Nausori

In-Store Purchases

  • Exchange or store credit only within 14 days (original condition & proof of purchase required).
  • No refunds for in-store purchases.
  • 20% restocking fee applies to all returns.

Faulty Items

We abide by the Consumer Guarantees Act. If an item is faulty or damaged, please contact us immediately.

FAQs

  • Can I pick up my online order in-store? No, all online orders are couriered.
  • Can I return my online order in-store? Yes, within 14 days (exchange or store credit only).
  • Do refunds include courier charges? No, unless the item is faulty.
  • Are duties/taxes included for international orders? No, these are the customer’s responsibility.

Info & Care

Our garments are handcrafted and delicate.

  • Beading/embellishments may naturally loosen with wear.
  • Avoid rough surfaces & sharp jewelry to prevent damage.
  • Dry clean only, unless specified otherwise.

Enjoy the elegance of Pehnawa’s craftsmanship!