Delivery & Returns

Delivery Information

Pehnawa offers express delivery for all national and international orders. A physical address is required for delivery, preferably one where you are available on weekdays. Tracking information will be provided upon dispatch.

Delivery Rates & Timeframes*

Delivery times are from the date of dispatch.

For unavailable shipping destinations, please contact us.

Returns & Exchanges

Online Orders

• Items (unless marked non-returnable) can be returned within 14 days of receipt.
• Beauty products & imitation jewelry are non-returnable.
• Returns accepted in-store (exchange or store credit only).
• Refunds incur a 20% restocking fee and are processed within 2-5 working days.
• Courier charges are non-refundable unless the item is faulty.

Return Address:

Pehnawa Online Returns

• Mid City Mall, Cumming Street, Suva
• 43 NG Patel Road, Nausori
• P.O. Box 981, Suva | P.O. Box 198, Nausori

In-Store Purchases

• Exchange or store credit only within 14 days (original condition & proof of purchase required).
• No refunds for in-store purchases.
• 20% restocking fee applies to all returns.

Faulty Items

We abide by the Consumer Guarantees Act. If an item is faulty or damaged, please contact us immediately.

FAQs

• Can I pick up my online order in-store? No, all online orders are couriered.
• Can I return my online order in-store? Yes, within 14 days (exchange or store credit only).
• Do refunds include courier charges? No, unless the item is faulty.
• Are duties/taxes included for international orders? No, these are the customer’s responsibility.

Info & Care

Our garments are handcrafted and delicate.

• Beading/embellishments may naturally loosen with wear.
• Avoid rough surfaces & sharp jewelry to prevent damage.
• Dry clean only, unless specified otherwise.

Enjoy the elegance of Pehnawa’s craftsmanship!