Overview

In these terms and conditions, "we" and "us" mean Foneology of Fiji, and "you" means you the customer. These terms and conditions together with your order constitute the entire contract between us and you for the supply of Products. No other terms and conditions will apply. The contract cannot be varied unless we agree to vary it in writing or by email.

Procedures

                                                 Warranty & Refund Policy

• Defective Items - If you discover what you believe is a product defect for any Foneology products, please contact the Foneology Customer Services Team via our website foneology.com and provide as much information as possible. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

• Product Warranty - All Foneology sold products and services come with a warranty.

Any goods with a manufacturing fault (subject to verification that warranty is not void) will be:

• repaired under warranty; or
• replaced with the same, or same spec equivalent; or
• if neither of these are achievable then a refund will be given

• Product Returns - Product returns may be accepted that meet the following conditions.

Products that are returned within 7 days from the sale date provided the following conditions is met:                 

• Only Foneology’s products in saleable condition will be considered for return and credit. Saleable condition is defined as meeting the same standards as newly manufactured / sourced products and must be in the original unopened packaging and in pristine condition. Foneology reserves the right to determine saleability of a product.
• For products that are returned as a result of an error made by Foneology i.e., incorrect part number, incorrect quantity or incorrect product supplied.
• Faulty goods will be subject to the normal return procedures for the specific brand being returned as specified by the manufacturer or their agent.

Note: Products that were specially configured for the customer (CTO products) will not be considered for return unless the return is due to an error made by Foneology, which needs to be substantiated by client terms written evidence.

            Refunds

• All Foneology sales are final and not subject to refund unless it is found the product is defective and normal warranty guidelines will apply. In the event of a serious complaint, the customer will need to put it in writing why they should be refunded and the Customer Services Manager will also need to put it in writing (emails accepted). Both should be sent to the head office where Senior Management Team will investigate, and a decision will be made within 7 days. A cheque will then be raised if a refund is granted.

Note: Foneology will impose a 15% restocking fee on each product returned, unless where alternative arrangements have been agreed between both parties on exceptional cases. Approvals for exception can be made by the General Manager or the Managing Director.