Return Policy

Thank you for choosing R.C Manubhai to make your purchase. Though we hope you are satisfied with the products you received, if for any reason you are unsatisfied with your purchase, we welcome you to contact our friendly customer care team on 999 9313 or email customercare@rcmanubhai.com.fj.

 Alternatively, you may also take steps to return it for a full refund.

*Read below to see our full return policy and everything you need to do to contact the right customer service party for your needs.

We want you to be satisfied with your shopping experience and will do everything outlined in the policy below to improve it.

Returns / Exchange Process
All item returns must be returned postmarked within 7 days from the date of delivery of order. Returned items need to have their intact original labels and packaging, as well as remaining in new/unused condition. To return unsatisfactory items, please contact our team at customercare@rcmanubhai.com.fj to receive your goods return/ exchange form. Once you have it, replace the item in the original package, including the original label and proof of purchase together with a completed return/ exchange form. Once repackaged, mail return merchandise to:

Customer Care
R. C. Manubhai & Co. Pte Ltd,
Private Mail Bag,
Suva.
*Remember that you are responsible for charges on return shipping. You should also save your tracking number so you can check when your merchandise returns to us.

Refund Process
Once we have received your returned item and inspected its condition, your return or exchange will be processed in 7 days. Please allow that amount of time for us to process your return or exchange before contacting us on its status. Customers who paid with credit cards should allow 1 to 2 cycles for their refund to show up on their statements. You will receive an email from us once your return finishes processing and your refund is on its way.
*Remember that you will be refunded the price of product only, shipping & handlings charges are non-refundable.

Damaged Item Return
These items can’t be returned/exchanged.
*If you received a product that was damaged or not working, contact our customer service team via email customercare@rcmanubhai.com.fj and we will advise on the process of your refund/exchange.

If you have any questions about our return/exchange policy, contact our customer care team on 999 9313 or email customercare@rcmanubhai.com.fj and our friendly customer care team will be happy to assist.