TRADE ME Return and Refund Policy

We encourage our customers to be fully aware of products they plan to purchase. However, at times our customers may realize that they have ordered the wrong item after confirming their order. VPCL permits these customers to cancel their order within 24 hours from the time of original order or prior to order being placed in transit (earlier of the two). 

If an order is cancelled after 24 hours or if products are already in transit, VPCL reserves the rights to reject the cancellation, in which case the customer will be required to apply for a refund of which only 80% of the total amount shall be refunded as per our refund policy as the remainder 20% will be charged to settle shipping and refund disputes after the product has been shipped and later cancelled order.

Any refunds (at the seller’s discretion) will be refunded in the form of the original payment method used by the buyer.

All goods to be returned must have a “Return Authority” number, (“RA Number”), issued by TRADE ME. To obtain a “ RA Number “ please email us at trademe.eshopfiji@gmail.com. The issue of a Return Authority does not guarantee we will accept the return.

Faulty Return Policy

• Any goods with a manufacturing fault will be:
– replaced with the same ( Guarantee period of 3 months after the date of purchase ) ; or
– repaired under warranty ( depending on warranty period of 6 months from the date of purchase) ; or
– if neither of these are achievable then a refund will be given.

Warranty is not covered for items damaged physically or by electrical spikes and surges.
Warranty is not covered for water damage.

Faulty Returns, Non-faulty Returns, DOA and Cancelled Orders

• Upon receiving goods, you must check to make sure they are exactly the items you ordered, prior to opening the packaging. In all cases the customer is responsible for checking the compatibility, specifications and/or suitability of the product prior to ordering and/or opening the product packaging. We can replace, refund or exchange incorrect or wrongly ordered items only if they are still in their original, unopened packaging and in pristine condition. Non-faulty returns will not be accepted if goods have been opened and/or used.

• Faulty goods will be subject to the normal return procedures for the specific brand being returned as specified by the manufacturer or their agent.

• Repairs under warranty are carried out free of charge. Where goods are found to be not faulty you will be required to pay the freight both ways. Therefore, to save yourself time and money, make absolutely certain that the unit is faulty before returning for repair. You may contact us before sending for repair at trademe.eshopfiji@gmail.com.

• Faulty goods returned for repair must be accompanied by a sales docket or proof of purchase from TRADE ME. Failure to provide evidence of purchase from TRADE ME shall not be eligible for return policy terms and conditions.

• Any product which arrives damaged or fails shortly after sale to an end-user is considered Faulty. Should any TRADE ME product be received which is faulty, TRADE ME must be notified as soon as possible, either by phone or e-mail advising the date of purchase and  invoice number of the product. A Return Authority (RA) number will then be issued. If a product returned as Faulty is found to be not faulty, the item will be returned and the buyer will be charged for freight both to and from the buyer’s address.

• TRADE ME  will endeavor to repair or replace the product within 7 working days of its receipt (exceptions to this may occur from time to time). Where spare parts are not readily available for the repair then it may take longer to return the item. Forward replacements are provided at the discretion of TRADE ME. If the customer receives a forward replacement and does not return the item it is replacing within 5 working days, the buyer shall be liable for the cost of the replacement item plus freight.

• Returned goods should be delivered to our office (please refer to the “Contact Us” page for address details), or to an alternate address as advised by TRADE ME.

• The RA number should be clearly written on the outside of the box – do not write directly on the product packaging. If the RA number cannot be identified the product may go astray.

• The customer will be liable for all delivery and insurance charges incurred in respect of returned goods.

• Product returns should be sent by registered or certified mail or by signature required courier delivery. TRADE ME accepts no responsibility for loss or damage occurring in transit.

• No returns will be accepted after 7 days from the invoice date, other than Faulty products.